Stake Privacy Policy – How We Protect Your Data
Verified and updated: 25 March, 2025
This Privacy Policy explains how Stake collects, uses and protects the personal information of Pakistani users obtained through their membership of Stake, use of any ‘Stake’ branded pages or websites, including any mobile phone or tablet applications. The Company is committed to protecting its customers’ data and processing it in accordance with the Privacy Act and this Privacy Policy.
Website Use
By using the Stake website, customers from Pakistan agree to the terms of this Privacy Policy. The Operator may change the Privacy Policy at any time and without giving any reason by posting updates on the website. The changes will be effective immediately upon publication. Your continued use of the site constitutes acceptance of them.
Personal Information
Stake-pakistan.com may process the following types of personal information of users:
- Name;
- Email address;
- Personally sent preferences;
- Date of birth;
- Country of citizenship;
- Physical address;
- Identification Number;
- Government-issued identification card;
- Location data;
- Device information;
- IP address;
- Data related to the use of the Company’s Services and products, such as deposits, withdrawals, bets, VIP status, partner ID, etc.
Collection and Storage of User Data
Stake collects or may collect users’ personal information through the following methods:
- Data entry during the account registration process;
- Communication with customers;
- Data provided or created when using Stake’s Services and products;
- From third-party data providers in accordance with the terms set forth in this Privacy Policy, Terms of Service or policies.
Data Processing Purposes
Stake-pakistan.com will process users’ personal information lawfully and fairly for the following purposes:
- Identity verification (KYC);
- Marketing (with customer consent);
- Membership application processing;
- Improving services and providing them to the Customer;
- Identification and verification of identity for security purposes;
- Maintaining the Customer’s account;
- Conducting market research and promotions;
- Informing about products and services that may be of interest to the Customer;
- Creating summarised data for the business;
- Responding to Client enquiries;
- Compliance with tax obligations;
- Compliance with legal requirements;
- Taking action in case of suspected illegal activities;
- Protecting legal interests;
- Compliance with the Terms of Service;
- Providing benefits in the VIP program.
Without providing personal information, Stake will not be able to process a membership application or provide services. By using the operator’s services, customers consent to the processing of their data for the purposes specified.
Direct Marketing and Opting Out
Stake may use users’ personal information to inform them of products, services or promotional activities that may be of interest. The company will contact customers by email, SMS, phone or post. If you decline to receive marketing materials, you should contact company representatives by emailing [email protected]. Company representatives may also contact customers regarding their account management. These communications do not relate to marketing communications.
Management and Dissemination of Personal Information
Stake takes all necessary measures to protect the personal information of its users, storing it in a secure environment with access only for authorised persons. Users’ data is stored for as long as they use the company’s services or to fulfil the purposes for which it was collected.
Stake may share or disclose users’ personal information to provide services, comply with company terms and conditions and protect rights, including the following:
- Within the group, including Medium Rare NV and other resources managed by Stake.
- To service providers and partners to provide services in a way that respects confidentiality.
- For legal reasons where disclosure by government authorities is required.
- When selling or restructuring a business, transferring data to a new owner.
Stake will protect customer information in any disclosure and will destroy or permanently de-identify Personal Information when it is no longer needed to fulfil obligations.
Security of Personal Information
By using the Stake service, customers recognise that data transmission over the internet is not completely secure and Stake does not guarantee the security of transmitted information. Information is transmitted at the user’s own risk, but Stake will take all necessary measures to protect data, including SSL technology and secure systems.
Stake employees, agents and contractors are required to maintain the confidentiality of Participants’ Personal Information and trading behaviour. Information posted on public sources (e.g., social media) is publicly available and Stake does not guarantee the security of this type of disclosure.
Stake takes seriously the responsibility to exclude children from accessing the services. The operator does not accept information from children and recommends that parents and carers monitor their online activities.
You should remember to always log out of your account when completing a session on the Stake website. This is especially important if the computer is being used with another person. Customers of the platform are solely responsible for the security of their account, including keeping their login and password confidential.
Access to Personal Information
Customers of the Platform may access their personal information through the ‘Settings’ section of the website or by contacting Company representatives by emailing [email protected]. The Company will provide access to personal information as soon as reasonably practicable and if possible. In some cases, such as if the request affects the privacy of others, access may be denied. In such a case, Stake will inform customers of the reasons for the refusal and how to complain.
Deletion of Personal Data
Stake customers have the right to request the deletion of their personal data if Stake has no lawful basis for processing or storing it. However, this right may be limited by legal obligations. To make a request, please send an email to the support email address [email protected].
International Data Transfers
All information processed by Stake Operator may be transferred, processed and stored anywhere in the world, including other countries that may have different data protection laws from those in the Customer’s country of residence. Stake Operator endeavours to protect user information in accordance with the requirements of applicable laws.
Contact Information
In case of questions, requests for access or rectification, or complaints related to the processing of personal data, Stake’s customers can contact the company by email at [email protected] or via the website’s customer service chat.